Course Code: ITILMALC
This course is aimed at Individuals who require a business and management level understanding of the ITIL service and how it may be implemented to enhance the quality of IT service provision within an organization and also Individuals seeking the ITIL Expert in IT Service Management certificate, for which this qualification is the final mandatory module.
The intent of the Managing across the Lifecycle (MALC) qualification is to give delegates the skills to support an organization’s service delivery by bridging the service lifecycle stages. The qualification demonstrates that delegates have learned the value of one combined service management practice as opposed to separate subject areas. ITIL processes and practices, as learnt from the lifecycle and capability streams of the intermediate certificates, are put into a context of delivering this value. The ITIL® Qualification in Managing across the Lifecycle Certificate is the final module in the Service Lifecycle and/or Service Capability modules that lead to the ITIL® Expert in Service Management.
- Key Concepts of the service lifecycle
- Communication and stakeholder management
- Integrating service management processes across the service lifecycle
- Managing services across the service lifecycle
- Governance and organization
- Implementing and improving service management capability
Delegates wishing to be trained and examined for this qualification must already have two (2) credits from the ITIL v3 or 2011 Foundation certificate or have the ITIL v2/v3 Foundation bridge and must, as a minimum, have obtained a further 15 credits to a total of at least 17 credits. 15 credits can be obtained from ITIL Intermediate qualifications. Some credits from earlier ITIL qualifications and complementary qualifications can also count towards 15 credits. Holders of ITIL Expert Certificate in IT Service Management are also eligible.
Proof of prerequisites must be sent to email@example.com no later than 5 working days prior to the start of the event. This evidence MUST be reproduced on the day of the exam to the trainer. When submitting evidence to firstname.lastname@example.org, please include your booking reference number which can be found on your Joining Instructions.
Pre Course Reading:
Delegates will be provided with pre-course reading prior to attending the course by email. Success on the course will be enhanced by close attention to the pre-reading materials. It is recommended that delegates spend 2 hours working through the pre-reading.
If you have not received your pre-reading material within one week of the start of your course, please contact email@example.com or call 01400 567 029
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