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Course Details

Days: 3
Course Code: ITILF

Target Audience
This course is aimed at all levels of IT professionals, Customers, and Users involved in the provision or receipt of IT Services.

The ITIL® Foundation Certificate in IT Service Management course provides comprehensive first-level training for anyone involved in provision, support, and delivery of IT Services.

The course covers the fundamentals of the IT Infrastructure Library (ITIL) core volumes which provide an end-to-end view of IT and its integration with business strategy. Those core volumes are: Service Strategy, Service Design, Service Transition, Service Operation and Continual Service Improvement.

The course is comprised of lecture sessions, hands on exercises which reinforce the knowledge gained and practice examinations. Those delegates taking the certificate exam on the final day will need to plan to spend 90-120 minutes each evening on revision and example examination.


  • Service Management as a Practice
  • The Service Lifecycle
  • Key Principles and Models
  • Generic Concepts
  • Processes
  • Roles
  • Functions
  • Technology and Architecture
  • ITIL Qualification Scheme

Pre Course Reading:
Delegates will be provided with pre-course reading prior to attending the course by email. Success on the course will be enhanced by close attention to the pre-reading materials. It is recommended that delegates spend 2 hours working through the pre-reading.

If you have not received your pre-reading material within one week of the start of your course, please contact hello@ate.enterprises or call 01400 567 029

If you are new to ITIL and IT Service Management, then taking your ITIL Foundation training will provide the following:

FREE ITIL Foundation eLearning with every ITIL Foundation 3-day classroom course. This is an excellent resource that will help you prepare for the course, revise for the exam and refresh your knowledge after the course.

FREE ITIL App for your Smartphone – including all the key syllabus areas and video tutorials to help you prepare on the move.

Guaranteed exam pass with FREE exam insurance* – peace of mind that you will gain this valuable certification. 3 months post-course tutor support – expert advice and mentoring while you gain confidence back in the workplace.

Exam Information:

When taking the BCS exam you must bring photographic identification with you (passport, driving license or student card), as it is a BCS requirement to produce it for the invigilator prior to the exam. Failure to produce a valid form of photographic identification will result in a candidate not being able to sit the exam. For any questions about what form of identification is acceptable please contact us on hello@ate.enterprises or by calling 01400 567 567.

BCS allow additional time for candidates who have a disability or whose native language differs to that of the examination paper. Full details are provided in the BCS Reasonable Adjustments Policy which is available to view on the BCS website. If you believe you qualify for this then please notify the Exam Administration team on the details below as early as possible. At least two weeks’ notice will be required for processing this request. Delegates failing to notify the examining body and provide evidence when requested, may not be allowed the additional support offered via the BCS policy.

Related Learning

ITILCOSA – ITIL(R) Capability Certificate in Operational Support and Analysis
ITILCPPO – ITIL(R) Capability Certificate in Planning, Protection and Optimisation
ITILCRCV – ITIL(R) Capability Certificate in Release Control and Validation
ITILCSOA – ITIL(R) Capability Certificate in Service Offerings and Agreements
ITILLCSI – ITIL(R) Lifecycle Certificate in Continual Service Improvement
ITILLSD – ITIL(R) Lifecycle Certificate in Service Design
ITILLSO – ITIL(R) Lifecycle Certificate in Service Operations
ITILLSS – ITIL(R) Lifecycle Certificate in Service Strategy
ITILLST – ITIL(R) Lifecycle Certificate in Service Transition

ITIL® is a registered trade mark of AXELOS.