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Course Details

Days: 3
Course Code: ITILLSD

Target Audience
This course is aimed at managers who have attained the ITIL Foundation Certificate and who wish to advance to higher level ITIL certifications. The course is also aimed operational staff who are involved in different management areas and who wish to enhance their role-based capabilities and also managers who require a practical understanding of the Service Design processes and how they may be used to enhance the quality of IT service within an organisation.

Overview
The ITIL Lifecycle in Service Design Course is one of the five courses that fit into the lifecycle stream for ITIL certification. This certification is intended to enable the holders of the ITIL Foundation certificate in IT Service Management to acquire the skills needed to have a comprehensive understanding of the processes and roles described in the Service Design element of the Service Management lifecycle.

Please be aware, this course provides 21 Hours of Contact Education/Professional Development Units towards PMI PMP certification/re-certification.

Outline

The course comprises of lecture sessions, facilitated assignments and exercises and a
practice examination.

The course provides the delegates with an in-depth understanding of the following:

  • Service Design Principles
  • Service Catalogue Management
  • Service Level Management
  • Availability Management
  • Capacity Management
  • IT Service Continiuty Management
  • Information Security Management
  • Tools and Technology
  • Process Implementation and on-going improvement

This is a 3 Day Course which includes a 90 minute examination of 8 multiple choice, gradient scored questions with a pass mark of 70% (28/40).

Essential Prerequistites 

  • ITIL v3 or 2011 Foundation
  • ITIL v2 Foundation and v2/v3 Foundation Bridge

Proof of prerequisites must be sent to hello@ate.enterprises no later than 5 working days prior to the start of the event. This evidence MUST be reproduced on the day of the exam to the trainer. When submitting evidence to hello@ate.enterprises, please include your booking reference number which can be found on your Joining Instructions.

Acceptable forms of prerequisite confirmation are as follows:

  • A copy of the candidates examination certificate
  • Confirmed entry in the AXELOS Successful Candidate Register. You will need to provide the full SCR number (registration/candidate number located on your certificate).

Delegates without evidence of the prerequisites will NOT be permitted to sit the exam.

Pre Course Reading:
You will receive electronic pre-course reading. Delegates should spend a minimum half an hour reviewing the document and are encouraged to explore all of the links provided for further reading. Success on the course will be enhanced by delegates spending at least 21 hours on reviewing their ITIL Foundation material prior to attending one of the ITIL Intermediate ‘Lifecycle’ courses. If you have not yet received your pre-reading material within one week of the start of your course please contact hello@ate.enterprises or call 01400 567 029

Exam Information:

The exam is gradient, scenario based multi-choice. There are 8 questions to be completed in 90 minutes. Each question will have 4 possible answer options, one of which is worth 5 marks, one which is worth 3 marks, one which is worth 1 mark, and one which is a distracter and achieves no marks. The pass mark is 28 marks from 40 (70%).

Related Learning

ITILLCSI – ITIL(R) Lifecycle Certificate in Continual Service Improvement
ITILLSO – ITIL(R) Lifecycle Certificate in Service Operations
ITILLSS – ITIL(R) Lifecycle Certificate in Service Strategy
ITILLST – ITIL(R) Lifecycle Certificate in Service Transition

ITIL® is a registered trade mark of AXELOS.