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Course Details

Days: 3
Course Code:  ITILLSO

Target Audience
This course is aimed at individuals who have attained the ITIL Foundation certificate in Service Management and who wish to advance to higher level ITIL certifications as well as anyone involved in the ongoing management, coordination or integration of operational activities within the Service Lifecycle. Individuals who have attained the ITIL Foundation certificate in Service Management and who wish to advance to higher level ITIL certifications, individuals who require a understanding of Service Operation and how it enhances the quality of IT service within an organisation and anyone involved in the ongoing management, coordination or integration of operational activities within the Service Lifecycle.

Overview
The ITIL Service Operation Certificate Course is one of five lifecycle courses that fit into the intermediate stream for ITIL certification. It is a free-standing qualification but it is also a module contributing to the ITIL Expert in IT Service Management Certificate.

The Service Operation Course provides information to enable delegates to gain competencies in:

  • Service Operations Principles
  • Service Operation Processes
  • Common Service Operation Activities
  • Organising Service Operation Functions
  • Technology Considerations
  • Implementation Considerations
  • Challenges, Critical Success Factors and Risks

Please be aware, this course also provides 21 hours of Contact Education/Professional Development Units towards PMI PMP certification/re-certification

Essential Prerequisites

  • ITIL v3 or 2011 Foundation
  • ITIL v2 Foundation and v2/v3 Foundation Bridge

Proof of prerequisites must be sent to hello@ate.enterprises no later than 5 working days prior to the start of the event. This evidence MUST be reproduced on the day of the exam to the trainer. When submitting evidence to hello@ate.enterprises please include your booking reference number which can be found on your Joining Instructions.

Acceptable forms of prerequisite confirmation are as follows:

  • A copy of the candidate’s examination certificate
  • Confirmed entry in the AXELOS Successful Candidate Register. You will need to provide the full SCR number (registration/candidate number located on your certificate).

Delegates without evidence of the prerequisites will NOT be permitted to sit the exam.

Delegates whose pre-requisite was taken with BCS simply need to inform QA of this information prior to the exam event. Evidence will not need to be provided on the day of the exam.

Pre Course Reading:
Delegates will be provided with pre-course reading prior to attending the course by email.
Success on the course will be enhanced by close attention to the pre-reading materials. It is recommended that delegates spend 2 hours working through the pre-reading.

If you have not received your pre-reading material within one week of the start of your course, please contact hello@ate.enterprises or call 01400 567 029

Related Learning

ITILF – ITIL(R) Foundation Certificate in IT Service Management
ITILLCSI – ITIL(R) Lifecycle Certificate in Continual Service Improvement
ITILLSD – ITIL(R) Lifecycle Certificate in Service Design
ITILLSS – ITIL(R) Lifecycle Certificate in Service Strategy
ITILLST – ITIL(R) Lifecycle Certificate in Service Transition

ITIL® is a registered trade mark of AXELOS.