Course Code: ITILLSS
This course is aimed at individuals in leadership roles that are engaged in managing and coordinating activities within the Service Lifecycle and who are responsible for integrating these activities into a strategic framework. This course is also aimed at IT professionals working in roles associated with strategic planning.
The ITIL® Lifecycle Certificate in Service Strategy Course is one of the five modules that fit into the lifecycle stream for ITIL® certification. The course is intended to provide the holders of the ITIL® Foundation certificate in IT Service Management, with a practical level of proficiency in the management of the Service Strategy stage of the Service Lifecycle and to test and validate this knowledge in the associated exam and certification.
Delegates will gain competencies in the following elements of service strategy
- Introduction to service strategy
- Service strategy principles
- Service strategy processes
- Strategy Management for IT Services
- Service Portfolio Management
- Demand Management
- Financial Management for IT Services
- Business Relationship Management
- Organizing for service strategy
- Technology considerations
- Implementing service strategy
- Challenges, critical success factors and risks
Please be aware, this course also provides 21 Hours of Contact Education/Professional Development Units towards PMI PMP certification/re-certification.
- ITIL v3 or 2011 Foundation
- ITIL v2 Foundation and v2/v3 Foundation Bridge
Proof of prerequisites must be sent to email@example.com later than 5 working days prior to the start of the event. This evidence MUST be reproduced on the day of the exam to the trainer. When submitting evidence to firstname.lastname@example.org, please include your booking reference number which can be found on your Joining Instructions.
Pre Course Reading:
Delegates will be provided with pre-course reading prior to attending the course by email. Success on the course will be enhanced by close attention to the pre-reading materials. It is recommended that delegates spend 2 hours working through the pre-reading.
If you have not received your pre-reading material within one week of the start of your course, please contact email@example.com or call 01400 567 029
ITILF – ITIL(R) Foundation Certificate in IT Service Management
ITILLCSI – ITIL(R) Lifecycle Certificate in Continual Service Improvement
ITILLSD – ITIL(R) Lifecycle Certificate in Service Design
ITILLSO – ITIL(R) Lifecycle Certificate in Service Operations
ITILLST – ITIL(R) Lifecycle Certificate in Service Transition
ITIL® is a registered trade mark of AXELOS.