Course Code: ITILLST
This course is aimed at individuals who have attained the ITIL Foundation certificate in Service Management, and who wish to advance to higher level ITIL certifications including ITIL Expert and ITIL Master. It is also for individuals who require a understanding of Service Transition and how it enhances the quality of IT service within an organisation.
The ITIL Service Transition Certificate Course is one of five lifecycle courses that fit into the intermediate stream for ITIL certification. It is a free-standing qualification but it is also a module contributing to the ITIL Expert in IT Service Management Certificate.
This certification is aimed at people involved with the management and control of Service Transition and, as such, does not cover process details in great depth. (For that level of information see the ITIL Expert Qualification: Release, Control and Validation Certificate).
The Service Transition Course provides information to enable delegates to gain competencies in:
- Introduction to Service Transition
- Transition Planning and Support
- Change Management
- Service Asset and Configuration Management
- Release and Deployment Management
- Service Validation and Testing
- Change Evaluation
- Knowledge Management
- Managing People though service transitions
- Organising for Service Transition
- Technology Considerations
- Implementation and improvement of Service Transition
- Challenges, critical success factors and risks
Possession of one of the following:
- ITIL v3 or 2011 Foundation
- ITIL v2 Foundation and v2/v3 Foundation Bridge.
Proof of prerequisites must be sent to email@example.com no later than 5 working days prior to the start of the event. This evidence MUST be reproduced on the day of the exam to the trainer. When submitting evidence to firstname.lastname@example.org, please include your booking reference number which can be found on your Joining Instructions.
Pre Course Reading:
Delegates will be provided with pre-course reading prior to attending the course by email. Success on the course will be enhanced by close attention to the pre-reading materials. It is recommended that delegates spend 2 hours working through the pre-reading. If you have not received your pre-reading material within one week of the start of your course, please contact email@example.com or call 01400 567 567
ITIL® is a registered trade mark of AXELOS.